Everything you need to know about Hey Dad.
Dad adds each child in Family and shares their access code privately. For children under 13, Mom or a legal guardian opens the Mom experience and watches together with them. Kids 13 and older can use kid mode independently. Viewers see stories assigned to them that are available under Dad’s release settings. Treat access codes like passwords.
Mom helps younger kids watch Dad’s stories and ask him questions together. In the app, Mom chooses “I’m a Mom”; on the website she opens Watch together. She enters the child’s code; no email or account is needed to start watching. Creating a Mom account to manage family connections is optional. Mom is part of Hey Dad, rather than a separate app.
No. Independent kid mode is for ages 13 and older. Children under 13 watch with Mom or a legal guardian in the parent co-viewing experience. They do not create an independent account. Keep codes private and contact support@heydad.pro with questions about your child’s access or information.
No separate kids app is needed. Hey Dad includes a viewer experience in the same app. A parent or legal guardian watches together with children under 13; kids 13 and older can watch independently.
Dad can start on his own: add a child’s name and record one thing he loves about them today. Thirty seconds is enough. Choose Now to watch together, or choose a future release option. You can connect Mom or a teen when your family is ready; everyone does not need to be present to begin.
Yes. Kid mode supports questions and reactions. Questions can be typed, spoken, or recorded as a video; voice and video requests can be up to 60 seconds. Dad can find questions and reactions in his Inbox and record an answer. Children under 13 take part together with Mom or a legal guardian.
In mobile Settings, open “If something happens to me” to choose a legacy contact, and make sure they accept the invitation. Discuss your wishes with them. Memorial access can make otherwise locked stories available, so future release dates may not remain locked after activation. Keep separate copies of important recordings.
Cancel through the store or billing provider where you subscribed. Cancellation stops renewal; starting new recordings depends on your remaining access. You can view your saved stories and download your original videos on web and mobile after paid recording access ends. Contact support@heydad.pro about long-term storage and future-release arrangements. Keep your own copies of important videos.
Upload time varies with the connection and file size. Keep the app installed and the recording on the device until saving succeeds. Reopen the mobile app and check for an unfinished story or save to retry. Wait for confirmation, then open the saved story in the Vault to check playback.
Email support@heydad.pro with your app version, what you were trying to do, and any error message. Please do not send your family’s recordings or access codes.
Stories are not posted to a public feed. Family access depends on the recipients, release settings, access codes, invitations, and share links you choose. Hey Dad does not currently use end-to-end encryption, so the service and its storage provider can technically access stored media. Read the Privacy Policy for details.
Yes. Choose Now or one of the age, date, or milestone options shown when saving. Age-based releases need the child’s birthday and apply to each recipient separately. Hey Dad does not automatically know when a wedding or graduation happens. Review the release details in your Vault and use an exact date when you know it.
Thirty seconds is enough. Start with your child’s name and one thing you love about them today. The current web and mobile recorders allow up to two minutes per video. Uploading an existing recording is a separate flow with its own file and processing limits; unlimited recording access does not mean unlimited video length.
Yes. Parents, grandparents, and other adult family members can record stories for people they love. Each recording account has its own access, and family invitations are separate from a child’s viewer code.
Yes. In the latest mobile app, open one of your videos in the Vault, open story actions, and choose Save original video. The phone’s share sheet lets you save or share the original recording; text and photo layers added in the app are not included. Web Settings also has Download all videos. Keep copies of recordings you would not want to lose.
A memory from today, a story from your childhood, a birthday message, a lesson you learned, or a simple “I love you.” Ideas has prompts when you need a starting point. A message can matter today as well as years from now.
Yes. Select each child you want to include when saving. An age-based release applies to each child separately, so the same message can become available at different times.
No. The name reflects its original inspiration, but other adult family members can record too. The Mom experience also gives parents a way to watch together with younger children.
Hey Dad has iPhone and Android apps, plus the website at heydad.pro. Use the same recording account to access your family collection. Features can arrive in the mobile apps and website at different times, so check that you are using the latest available version.
Your kids don’t have access to your camera roll. Hey Dad gives them private messages made just for them, without digging through 1,000 pictures of fish, moles, and screenshots. Choose who each message is for and when it opens, so your words have a place they can come back to. You can also download originals to keep your own copies.
Talk as you would at home. Watch the recording before saving and try again if you want. You can also write a note, share a photo, or record your voice. Your first story does not need to be polished.
Unlimited plans remove the recording-count limit while you have eligible access. Recording duration, uploads, file sizes, and other service limits still apply. Hey Dad is not a guarantee of permanent storage or future delivery. Keep separate copies of important recordings.
Yes. Record your testimony, talk about what you believe and why, share traditions, or leave a prayer for your family. Use the prompts that fit your family.
Wait for the save to finish, then open the story in your Vault and check playback. Saved means it is in your collection. Available means its recipients can open it under its release settings. Neither means that someone has already watched it.
For a monthly or annual gift subscription, the buyer pays and manages renewal. The recipient is not charged by that gift subscription. A $99 lifetime gift is paid once, with no renewal. Check the selected price and renewal interval before checkout. You can include a personal note or first question and choose when the gift invitation is sent.
The introductory lifetime plan is a one-time $99 payment on the website for one recording account, its current premium features and limits, and family viewing. It has no renewal. Lifetime means the lifetime of the Hey Dad service; it does not guarantee permanent storage, future products, or delivery forever. Sign in to the same recording account on web and mobile to use the access. Native App Store and Google Play lifetime purchases are not available yet.
No. After lifetime access is confirmed, cancel any existing monthly or annual renewal with the provider that bills you: Apple, Google Play, or web billing. Buying lifetime does not automatically cancel those separate subscriptions. If you already own paid lifetime access, another verified lifetime payment for the same account is refunded as a duplicate.